Delivery & Installation

Delivery:

• Our support and delivery teams will keep in touch with you to ensure a hassle-free delivery.
• Free delivery is only applicable for the first delivery attempt at your shipping address. If a customer misses this delivery, an extra visiting charge will be applicable for the second attempt.
• In the absence of a service lift, our delivery partner will only deliver to the ground floor of your apartment. In such cases, extra charges are applicable per floor for delivery to the customer's floor (on request).
• Extra charges are applicable for weekend or time-specific delivery.
• Your product(s) will be held for 45 days at the nearest store if you have failed to receive the delivery. After this, Home One reserves the right to either change or cancel the order.

Installation:

• Depending on the delivery condition, your product may or may not require installation assistance upon delivery.
• Note: Please do not unbox or assemble the product yourself. Cancellations/Returns/Warranty will be void if the product is not unboxed or assembled by Home One authorized furniture experts.
• If the delivery condition is:
  • Pre-assembled - no installation is required. The product comes fully assembled and ready to use.
  • Expert assembly - expert assistance is required, for which Home One will provide carpenters to carry out proper installation and assembly.
  • Basic assembly/DIY - the product requires minimal installation/assembly, which can be carried out by the customer using simple tools and assembly instructions provided. No expert assistance is required.